Our Services
Toronto Ride is a collaborative partnership of thirteen not-for-profit, community support service agencies providing transportation services to seniors 55+ and adults with disabilities who are not eligible for Wheel-Trans. Transportation services are provided Monday through Friday, 8:30 am to 4:30pm.
Clients must first register with the partner agency that services their neighbourhood. Once registered, trips can be booked by calling their home agency or by calling Toronto Ride directly at 416-481-5250.
The driver providing the trip may be from any of our 11 partner agencies. The client will receive a monthly invoice for all trips from their home agency, regardless of which partner agency’s driver provides the ride.
Who is Eligible
Toronto Ride provides assisted door-to-door transportation to seniors 55+ and adults with disabilities who are not eligible for Wheel-Trans. Clients must:
- Reside within the city of Toronto
- Be able to enter and exit our vehicles with limited assistance;
- Have foldable walkers and wheelchairs, if required.
Where Can You Go?
Transportation is provided within the boundaries of the City of Toronto. The City of Toronto’s boundaries are approximately Steeles Avenue to the north, the Lake Ontario to the south, Highway 427 to the west, and the Pickering Town Line to the east. Basically any place whose postal code begins with the letter M.
You can schedule a ride to and from:
- Medical appointments;
- Therapy appointments;
- Rehabilitation programs;
- Adult Day Programs;
- Partner agency programs;
- Grocery stores, banks, hairdressers, the mall, etc.;
- Social outings to visit friends.
Medical appointments are given priority when rides are being scheduled.
How Much Do Rides Cost?
Cost of the ride is determined by distance traveled. Subsidies may be available, if required, within resources available.
Here is our fee schedule (one-way rides):
- 0 to 5 km = $6.60
- 5.1 to 10 km = $10.50
- 10.1 to 15 km = $15.25
- 15.1 to 20 km = $18.75
- 20.1 to 25 km = $23.00
- 25+ km = $1.10 per km
If a client needs an escort for a ride, one escort is allowed to join the client free of charge. Additional escorts are charged at the same rate as the client.
How Do You Request a Ride?
- Contact Toronto Ride at 416-481-5250 or admin@torontoride.ca to determine which partner agency you need to register with.
- Provide as much advance notice as possible.
- Rides can be booked up to 30 days in advance. Same-day requests will be accommodated subject to availability
- A cancellation fee – the equivalent of a one-way fare – may be applied to rides cancelled after noon the previous business day.
Can I get a ride to my COVID-19 vaccination appointment?
We are offering rides to seniors who need assistance getting to and from their vaccination appointments.
If you would like to book a ride to a vaccine clinic, please fill out our Vaccination Appointment Transportation Request form or call 416-481-5250.
- Toronto Ride has limited capacity. Rides are only for those who have absolutely no other way of getting to their appointment.
- Due to high demand, we require 48 hours’ notice for booking. If you request a ride with less than 48 hours’ notice, we will be unable to respond to your inquiry.
- Trips can only be booked up to 30 days in advance.
- Prioritization will be for seniors, adults with disabilities, and people who are immunocompromised.
- We can only take clients to locations within the boundaries of the City of Toronto.
- Trips will be scheduled on a first-come, first-served basis.
- Clients can bring their walker but need to be able to enter and exit the vehicle with minimal assistance.
- Return trips will be scheduled for one hour after the appointment time.
- Phones are only answered Monday to Friday 9:00 a.m. to 5:00 p.m.
Click here to see a map of our partners’ catchment areas.
- iRide or call 1-844-474-3301
- Scarborough Ride or call 416-736-9372
How Do I Ask a Question?
Have a question about our services? Contact us at 416-481-5250 or admin@torontoride.ca.